General Issues & Questions
- How can I add another business location?
- How can I co-brand promotional messaging modals?
- What do I do if I want to rebrand my business?
- What do I do if my business has new ownership?
- What do I do if my business has an EIN change?
- What do I do if my business went through a merger or acquisition?
Login Issues
Merchant Application Issues
Access and Permission Issues
Integration & API Issues
- Why don't my API Keys work?
- What if my platform integration isn't supported by Affirm?
- How do I change my platform integration?
- How can I integrate with Affirm with less developing work?
- Why can't I get my promotional messaging to appear?
- How do I fix or troubleshoot my platform integration?
Checkout Issues
Loan Escalation Issues
- Why can't I refund a loan with a Virtual Card transaction?
- Why can't I refund a loan in authorization status?
- Why do I owe a fee if I refunded the loan?
- Why can't I see my customer's loan in the Merchant Portal?
- What happens to a customer's loan when they declare bankruptcy?
- How do I get reimbursed for a stop shipment request?
Settlement and Payment Issues
- Why haven't I received a settlement?
- Why haven’t I received a settlement report?
- Where do I find my payout for purchases?
- What do I do when I see an erroneous refund?
- What are Out-of-band payments?
- Why didn't my bank account receive its scheduled disbursement?